Lowering attrition in event catering positions begins with understanding the unique challenges these positions present. A large portion of temporary caterers are young professionals, side-hustlers, or those needing adaptable shifts, and they often manage several gigs simultaneously. High attrition isn’t always rooted in incompetence—it’s frequently a result of poor onboarding, lack of recognition, or inconsistent scheduling.

One of the most effective ways to retain temporary staff is to make them feel valued from day one. A friendly intro, detailed orientation, and a quick walkthrough can go a long way. Such basics as giving a name badge, facilitating team introductions, and defining goals for their shift can reduce anxiety and increase engagement.

Consistency in scheduling is another key factor. If staff can anticipate their work calendar and coordinate personal commitments, they’re more likely to return. Employ consistent digital platforms for scheduling notices and changes. Avoid last minute cancellations unless absolutely necessary, and when they do happen, give a bonus or first refusal on upcoming bookings.

Pay matters too. Even though these positions typically lack perks, fair and timely pay is nonnegotiable. Boost morale with perks for flawless shifts, client praise, or handling high-demand events. Recognition doesn’t have to be expensive—a sincere thank-you card or a post in the team Slack channel can boost morale significantly.

Training doesn’t have to be lengthy, but it should be practical. Employees need clear guidance on machinery, food prep protocols, and typical customer service scenarios. Put them alongside a seasoned team member on their debut day to help them adjust. Having a buddy accelerates adaptation and reinforces team integration.

Finally, listen to your staff. Following each function, solicit honest opinions. What went smoothly? What caused stress? Use their input to improve the experience for everyone. When temporary workers feel heard, they’re more likely to come back—not just for the pay, but because they feel like part of the team.

Retention in temporary catering staff agency isn’t about locking people in—it’s about creating an environment where they want to return. If you lead with fairness, clarity, and reliability, turnover naturally decreases, and your team’s performance gets stronger.